Intake Specialist

Your responsibilities will include, but are not limited to:

•        Review source documents such as faxed patient service request forms

•        Accurate and timely data entry of source documents (within key performance indicators)

•        Postal mail, email, or other source document intake, review and processing

•        Review source documents for Potential Adverse Event identification and reporting

•        Follows quality control processes to ensure data integrity; flags trends and communicates insights with supervisor

•        Participates in activities that improve department operations and/or support to the department for quality improvements

•        Other special projects as assigned

What you’ll bring to the role:

•        Education: High school diploma required

•        Travel requirements: No travel requirements. Role is office-based in Mexico City.

•        Proximity and ability to commute to work onsite in torre Aleph, as this is a hibrid working model. 3 days in office, 2 days at home.

•        When working from home, a quiet dedicated space with internet/WiFi service or the ability to ob-tain such service (Novartis offers a subsidy to partially cover the cost of this technology) where the employee can work without interruption

Required Experience:

•        1-2 years of general office experience or equivalent training

•        Minimum of 1 year of data entry/computer experience in an office or healthcare related envi-ronment

•        Network computer system and personal computer proficiency; office copier, scanner, FAX ma-chine, miscellaneous office equipment.

•        Strong verbal and written communication skills, attention to detail, and interpersonal skills.

•        Proficient in MS Outlook and basic MS Office tools (Word)

Preferred Experience:

•        Post-secondary education (certificate program, Associate’s degree)

•        Experience working with Salesforce CRM

•        Familiarity with HIPAA regulations and handling Protected Health Information

•        Medical office experience and familiarity with medical terminology