SCM & Customer Service Senior Expert
About the Role
Key responsibilities:
- Engage and develop team talent with the right skills for the right roles through targeted skilling; whilst enhancing team productivity and morale.
- Oversee Order Management Analytical processes, ensuring to collect intelligence from both internal and external stakeholders and share insights cross-functionally to enable data-driven decisions and improve overall order management and distribution performance.
- Lead order to release and release to invoice productivity initiatives, and internal projects to maximize customer service level.
- Responsible to manage and evaluate the wholesaler performance and its impact in business operations.
- Guarantees excellence in Customer Service Level and Satisfaction – creates and safeguards key performance indicators to develop remediation plans to achieve operational excellence.
- Owns Customer Service Financial controls in full compliance with corporate guidelines.
- Support SCM Head in the development and implementation of key projects.
What you'll bring to the role:
Essential :
- University Degree in Business/Finance/Economics/Engineering, preferred.
- Experience in Customer Service, Order Management, Logistics and distribution.
- Excellent oral and written communication skills with a team player and pro-active attitude. Ability to address time-sensitive or urgent problems and adjust to periods of intense workload. Project Management.
- Leadership with proven problem-solving skills and ability to deal with ambiguity.
- Strong knowledge of M365 package and data analytics tools as Power BI, Sap Business Objects, Tableau, etc.
- Intermediate Bilingualism – Oral and Written: English and French
Desirable Requirements:
- 3-5 years of pharmaceutical experience
- Experience with SAP, Microsoft Access, and BPC
Role Requirements
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
