Major Responsibilities:
•Support assigned hospital accounts in the order management process with coordination of the required logistics, delivering exceptional customer services.
•Work cross-functionally with, operations, supply chain, manufacturing sites, quality assurance, legal, compliance regulatory, commercial, and medical teams to ensure that the needs of our customers (both external and internal) are met.
•Monitor and maintaining correct system transactions related to order management processes based on planning & master data parameters, including the up-to-date status of the order at any point in time.
•Collaborate with manufacturing plants, quality, supply chain, and third-party logistics to enhance customer experience and proactively identify process improvements and innovative solutions.
•Participate actively in cross-functional initiatives aiming for constant process and performance improvement.
•Execute relevant order management and customer service programs efficiently and compliantly.
•Build trust and confidence with internal and external customers.
•Determine key drivers of operational excellence and continuously participating in its development.
•Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
•When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
•Live by Novartis Code of Ethics and Values and Behaviors.
Critical Experiences & Knowledge :
•Bachelor degree, with a minimum of 5 years working experience in healthcare industry, experience working in a nuclear medicine and cell/gene-therapy area is preferred
•Operational efficiency, precision, and attention to detail is a must.
•Great capabilities of managing complexity, dealing with ambiguity, solving practical problems and managing stakeholder
•Being well-structured and analytical, strong conceptual thinking, and process-orientation.
•Strong communication skills with a natural ability to establish relationships and address customer issues.
•Ability to drive networked team members from various roles towards achieving common goal
•English fluency
